Frequently Asked Questions

Can I order a custom frame?

Absolutely – there is a $500 upcharge for a custom frame and you can expect a 4 to 6 week lead time.

What kind of tubing material do you use?

We build each frame with a special blend of Tange Prestige and Deda that is unique to Ionic you will not find on other bikes out there.

Do you sell both frames and full-build bikes?

Yes, yes we do. Drop us a note on the form on this page and let us know what you are looking for.

What kind of warranty do Ionic bikes carry?

Lifetime against defect. Repair or replacement is at the discretion of Ionic bikes.

Things that are not covered:

  • Rust
  • Wear & Tear
  • Material Failure
  • Failure due to misuse
  • Acts of God

That being said, we do offer low cost repairs and crash replacement pricing.

What exactly happens if I order a bike?

If you are ordering a stock size, place the order on the website (after we are out of the pre-order period). If there’s the off chance that we are out of stock of the size that was ordered, customer will be notified and individual situations will be handled as such.

Do I receive an invoice for my order?

Of course…need we say more?

Send us an email